User Experience Improvement Program
Welcome to Roborock's User Experience Improvement Program. To improve our product features and user experience, Beijing Roborock Technology Co., Ltd. and its affiliates (hereinafter referred to as “Roborock Technology” or “we/us”) will collect and analyze information regarding your robot and Roborock App to improve their operating and fault repair performance and guarantee you a better experience.
Collection and Use of Information
The data involved in the Roborock App User Experience Improvement Program might include:
Product Information: System, application, and hardware version number, used to identify the parameters and basic information of the robot.
Product Usage: App clicks, operation time, and views, and cleaning frequency and methods, used to identify key product features and help us adjust the priority of product development.
Configuration Settings: Settings about switch control and reminder, used to learn about your configuration preference.
Special Events: For crash log, see “Events Automatically Collected by Google”. If such events are triggered, the corresponding information will be transmitted to the U.S.-based Google server, and the statistical data will be then sent to Roborock’s server for analysis and processing. It is important to note that Roborock Technology will not directly collect your personal information but only conduct the analysis of the statistical data to learn about in-app special events.
We promise to use the collected data only for functional optimization and user experience improvement. Information collected from you will neither be sold to third-parties nor used to push targeted ads.
Information Security
We are dedicated to protecting your privacy and the security of the collected information by a variety of methods, including HTTPS-encrypted data transmission, strict data access control, and regular review of information collection, transmission, storage, and processing practices. We will make every reasonable effort to keep your information secure.
Opting Out of the Program
You can opt out of the program at any time by disabling your enrollment in the User Experience Improvement Program. Once you choose to opt out of the program, we will not collect the above information from you.
Notice and Feedback
The scope of information collection is subject to changes. We will adjust the program accordingly and keep you timely updated on the relevant information via new pop-up windows or conspicuous system notifications.
Roborock Technology will always adhere to our App Privacy Policy, which is available in our App, regarding information processing. Should you have any concerns about information collection or compliance with the clause, please feel free to contact us by emailing to privacy@roborock.com (or privacy@roborock-eu.com if you are an EU user under GDPR). We will do our best to provide you with the best and most reasonable solution.